Frequently Asked Questions


How long does the sales process take?


  • It takes about 5 minutes to inspect and pay you for your used iPhone, iPad, Watch or Samsung phone. It takes about 10-15 minutes for a Mac computer. Sometimes it can take a little longer if the device needs to be charged or if it hasn't already been restored to factory settings. 


Does SmartPhone San Diego sell phones and/or other devices?


  • Not at this time, but we are more than happy to BUY your used iPhones, iPads, Macs, Samsung Galaxys / Notes etc.


What cell phone carriers does SmartPhone San Diego buy?


  • We purchase used phones that are on the networks of: AT&T, Verizon, T-Mobile, Cricket, Metro Pcs and other carriers. We DO NOT purchase phones that are on the Sprint network or their sister companies (Boost, Virgin Mobile etc). If you have a device from a carrier we don't purchase, you can get the device "unlocked" through your carrier, after which we'd be more than happy to buy it from you. 


Must I be the legal owner of the device in order to sell it?


  • Yes, or you must have the owner's permission. An example would be a husband selling his wife's phone (with her consent of course). 


I forgot my Apple / iCloud ID, how do I reset it?


  • We all forget our passcodes every once in a while, Apple knows this so they set up a safe guard for it. In fact, they set up three of them. Apple's site explains all three ways of resetting your iCloud ID, you'll find them here: iCloud ID Reset


Can I sell an iPhone or iPad that is "iCloud Locked"


  • No, you must be able to deactivate "Find My iPhone" or "Find My iPad", which requires you to know your iCloud / Apple ID passcode. If you have forgotten this passcode then you can reset it following the link to Apple's website above.


I can't remember my phone's passcode, what do I do?


  • Sometimes you've had your old phone tucked away in your sock drawer for a long time and eventually forget your passcode. Once again Apple is to the rescue, click here and you will be taken to Apple's site and be walked through the process to restore your device. Note: You will still need to know your iCloud ID if "Find My iPhone" or "Find My iPad" is enabled.