Frequently Asked Questions

 

How long does the sales process take?

 

  • It takes about 5 minutes to inspect and pay you for your used iPhone, iPad, Watch or Samsung phone. It takes about 10-15 minutes for a Mac computer. Sometimes it can take a little longer if the device needs to be charged or if it hasn't already been restored to factory settings. 

 

Does SmartPhone San Diego sell phones and/or other devices?

 

  • Not at this time, but we are more than happy to BUY your iPhones, iPads, MacBooks, iMacs, Watches & Samsung Galaxy Phones.

 

What cell phone carriers does SmartPhone San Diego buy?

 

  • We purchase used phones that are on the networks of: AT&T, Verizon, T-Mobile, Cricket, Metro Pcs and other carriers. We DO NOT purchase phones that are on the Sprint network or their sister companies (Boost, Virgin Mobile etc). If you have a device from a carrier we don't purchase, you can get the device "unlocked" through your carrier, after which we'd be more than happy to buy it from you. 

 

Must I be the legal owner of the device in order to sell it?

 

  • Yes, or you must have the owner's permission. An example would be a husband selling his wife's phone (with her consent of course). 

 

I forgot my Apple / iCloud ID, how do I reset it?

 

  • We all forget our passcodes every once in a while, Apple knows this so they set up a safe guard for it. In fact, they set up three of them. Apple's site explains all three ways of resetting your iCloud ID, you'll find them here: iCloud ID Reset

 

Can I sell an iPhone or iPad that is "iCloud Locked"

 

  • No, you must be able to deactivate "Find My iPhone" or "Find My iPad", which requires you to know your iCloud / Apple ID passcode. If you have forgotten this passcode then you can reset it following the link to Apple's website above.

 

I can't remember my phone's passcode, what do I do?

 

  • Sometimes you've had your old phone tucked away in your sock drawer for a long time and eventually forget your passcode. Once again Apple is to the rescue, click here and you will be taken to Apple's site and be walked through the process to restore your device. Note: You will still need to know your iCloud ID if "Find My iPhone" or "Find My iPad" is enabled.

 
 
 
 
 
 

Why Choose Us?

Cash Offers

We offer cash payouts in minutes and are some of the highest in the industry. No need to wait weeks for a check to arrive or be stuck with a prepaid debit card.

Mobile Service

Many mobile pick up locations available. We make it easy & convenient for you to sell your Apple Computers, iPhones, Watches and iPads in San Diego.

Data Security

Our experienced electronics buyers always restore your device to factory settings / wipe any hard drives, ensuring your data won’t get into the wrong hands.